The Spindle

Turning the content you have into learning people use.

What We Do

We transform existing content to remove friction, bring clarity, and support confident, consistent decisions and actions in daily work.

How we do it

You provide the source; we reshape it into structured formats built around the behaviours you need to see, grounded in real-world situations.

Why Us?

We focus on what matters, move quickly, and keep the work practical, contained, and ready to use.

Ready?

Let’s see if we’re a good fit.

© 2025-2026 The Spindle.

Privacy Policy

Last updated: January 2026

The Spindle is committed to protecting your privacy and handling personal information with care. This notice explains how we collect, use, store, and protect your information when you interact with us.
This Privacy Notice is prepared in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We only collect information necessary to understand your project and provide our services. This may include:

  • Name

  • Email Address

  • Organisation details

  • Project details shared through enquiry or intake forms

The Spindle does not intentionally collect sensitive personal information.
We may also collect limited technical information such as IP address, browser type, or general site usage data through standard website hosting or analytics tools to help improve site performance and functionality.

2. How Information is Collected

Personal information is collected directly from you when you:

  • Submit an enquiry or project intake form on our website

  • Contact The Spindle via email

Basic technical information may be collected automatically through website hosting platforms or third-party tools used to operate the site

3. How Information is Used

Your information is used to:

  • Respond to enquiries

  • Assess project fit and scope

  • Communicate regarding active or potential work

  • Deliver agreed services

From time to time, we may send occasional updates or insights relevant to our services. You may opt out of receiving these communications at any time.

4. Storage and Security

We take the security of your data seriously.

  • Personal information is stored using reputable digital tools and service providers.

  • We take reasonable steps to protect information from loss, misuse, unauthorised access, modification, or disclosure.

Some service providers we use may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

5. Sharing of Information

Personal information is not sold, traded, or shared with third parties, except:

  • Where required by law

  • Where reasonably necessary to deliver agreed services

6. Access and Correction

You have the right to request access to, or correction of, your personal information at any time. To do so, please contact us using the details below.

7. Contact

For questions regarding this Privacy Notice or the handling of your information, please contact:
The Spindle
Email: hello@thespindle

8. Changes to this Notice

We may update this Privacy Notice from time to time to reflect current practices or legal requirements. The most current version will always be available on this website.

Terms of Service

Last updated: January 2026

These Terms of Service govern all engagements with The Spindle. By commissioning services, you acknowledge and agree to the terms outlined below.

1. Services and Scope

The Spindle provides professional content modernisation and digital learning refinement services.Defined Scope: All services are delivered in accordance with a written scope of work agreed prior to project commencement.Variations: Requests, revisions, or additions outside the agreed scope will be treated as a separate project or additional phase and quoted accordingly. Work will not proceed on out-of-scope items without written approval.

2. Fees and Payment Terms

Our pricing model is structured for transparency and certainty.Fixed-Price Basis: Fees are provided as a fixed-price quote aligned with the agreed scope.Payment Schedule
Unless otherwise specified in your quote:

  • 50 percent commencement fee is required to secure your project slot

  • 50 percent balance is payable prior to final delivery

Commencement: Project timelines begin once the commencement payment has cleared.
Late payments may delay delivery timelines.

3. Deliverables and Technical Formats

Standard Delivery: Modernised content is typically provided as SCORM packages optimised for LMS deployment, unless otherwise specified in writing.Source Files: Editable source files, including Articulate Rise content, are not included in standard delivery unless explicitly requested and priced as a separate line item within the agreed scope.

4. Intellectual Property

Client Materials: You retain full ownership of all original materials provided to The Spindle.Final Deliverables: Upon receipt of full payment, intellectual property rights for the final agreed deliverables transfer to the Client.The Spindle Intellectual Property: The Spindle retains ownership of its underlying methodologies, proprietary templates, internal processes, frameworks, and technical know-how used in the delivery of services.

5. Client Responsibilities

To support efficient and timely delivery, the Client agrees to:

  • Provide complete and accurate source materials at project commencement

  • Ensure subject matter accuracy and confirm legal or compliance interpretations

  • Provide consolidated, actionable feedback within agreed timeframes

The Spindle is not responsible for inaccuracies, omissions, or compliance risks contained within client-provided materials.
Delays in feedback or source material provision may result in timeline adjustments.

6. Liability and Performance

The Spindle performs all services with professional care and industry-standard skill.
The Client remains responsible for:

  • Business outcomes

  • Operational decisions

  • Legal interpretations

  • Regulatory compliance outcomes arising from the use of delivered materials

To the maximum extent permitted by law, liability is limited to the total fees paid for the relevant project.

7. Confidentiality and Termination

Confidentiality: Both parties agree to treat all shared materials and proprietary information as confidential and not disclose them to third parties without consent, except where required by law.Termination: Either party may terminate an engagement with written notice.In the event of termination:

  • Fees for work completed up to the termination date remain payable

  • Commencement fees are non-refundable

  • Any completed deliverables will be released upon payment of outstanding amounts

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia.

Let's see if we're a fit.

Tell us what you're working with, and what needs attention.

By submitting this form, you agree to the Privacy Notice and Terms of Service.

Clear learning that supports better performance.

Most organisations are not short on content. They are short on clarity.

Policies, slide decks, and modules exist, yet people still pause, interpret, and make decisions differently. Not because they are careless, but because the guidance is not built around the reality of their work.The Spindle reshapes the content you already have into learning that supports consistent decisions and confident action. We focus on the moments that matter: the judgement calls, the handovers, and the steps that cannot afford ambiguity.Rather than adding more information, we refine what is there so it strengthens performance where it counts.

Built around real work.

We start by asking a simple question: what needs to happen differently, or more consistently?

That becomes the anchor. Not coverage or volume, but behaviour.From there, we work with your existing material. We review it carefully, reduce duplication, and surface what is essential. The aim is not to rewrite everything, but to make it clearer, more structured, and easier to apply.Content is reshaped into formats grounded in real situations. People recognise themselves in the scenarios, understand the decisions they face, and see the consequences of getting it wrong.The result is learning that fits naturally into the flow of work and supports practical, day to day judgement.

Experienced. Focused. Delivered properly.

Learning is not a branding exercise. It is a safeguard and a performance driver.

We work in environments where mistakes are costly and clarity matters so we ensure what we deliver is contained and purposeful, with clear scope and defined outcomes. There are no unnecessary layers and no drawn out discovery phases.You work directly with someone who has led large scale initiatives across operational and regulated contexts. That means understanding both day to day pressure and the standards work must align to. The thinking is considered, and the delivery is disciplined.This experience spans distributed teams and complex settings where consistency and defensibility are essential. In practice, it has meant consolidating fragmented training libraries, clarifying decision pathways, and rebuilding policy content into formats that support confident frontline judgement while aligning with documented standards.The objective is straightforward: learning that strengthens judgement, reduces friction, and supports consistent performance across your teams.